This startup wants to end the question about resetting the internet modem. As?
- July 16, 2022
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Founded in 2020, Octágora wants to bring more technology to remote technical assistance services
To the octagora, a virtual customer service startup, a new “tech store bathroom” can be very useful for consumers looking for some remote technical assistance service. Founded in 2020, the startup created a computer vision system that allows attendants and technicians to see, in real time and remotely, the problem on the devices. The proposal is to do away with the question “have you restarted your modem?”
For this, Octágora works as an application, in which customers can allow access to smartphone cameras and, with them, show company service providers what is actually happening.
Some of Octagora’s features include the ability for customers to flag, with a digital pen, locations or appliances that need repair — useful for anyone looking for a compatible input for some faulty cables or outlets.
The company’s proposal, created by entrepreneurs Marcelo Izumi, Daniel Vidal Cussi and Celso Ricardo Rosa, three executives with experience in the field of telemarketing, gained appeal during the pandemic. With the interruption of traditional technical visits, many companies started to use Octágora’s services to continue the service, but now with a “remote first” mentality, that is, prioritizing distance.
“It was a market in need of solutions, but with a lot of potential, after all, every company wants to reduce the costs with face-to-face travel”, says Izumi, one of the company’s founders, in an interview with EXAME.
In the list of interested parties — and current clients of the startup — are companies in the real estate, telemarketing, telephony, gas and oil and home appliances sectors such as Ultragaz, Electrolux and the construction company Cury.
For the construction company, the advantage lies in digital visits right after delivery of the property, checking for cracks and infiltrations, for example. “This is likely to be an effective model of care. In two years, no support company will give up remote first,” says Izumi.
Octágora has just received an investment of R$ 700 thousand to expand its remote visual service solutions. The contribution, led by an angel investment fund managed by Domo Invest and Wow Acceleradora and Criabiz, will be used to recruit new professionals and in marketing campaigns, in search of greater visibility for the company.
Among investors, the imperative thinking is that it is possible to go well beyond digital technical visits. In the future, visual service may allow training of entire teams of employees and professional qualifications in segments such as industry, especially for companies with many branches. “Remote first practice and visual service are large markets that are still being created. It is important to be at the forefront”, says Mario Letelier, partner at Domo Invest.