Porto acquires stake in Tech4Humans
Porto announced the conclusion of an agreement for the acquisition of a minority interest in the startup Tech4Humans, which develops solutions in customer service and process automation, through its Porto Ventures Investment Fund.
Porto was already using Tech4Humans services to manage customer service cells. With the agreement, the startup should develop increasingly customized solutions for Porto Seguro Bank, the company’s business and financial services vertical, whose portfolio includes credit cards, loans, financing, consortia and parking tag, among others.
For Marcos Loução, CEO of Porto Seguro Bank, participation in Tech4Humans serves to help the vertical improve the user experience. “This agreement gives continuity to Porto Seguro Bank’s process of adding more and more technology to our structure, making operations more agile and complete. We continue to invest in solutions such as those developed by Tech4Humans to consolidate ourselves as the institution with the best financial solutions for people.”, explains the executive
Nothing changes for Tech4Humans customers, who will continue to act autonomously and independently, without changes in their administrative structure. “For a long time, the financial industry talked about customer experience without looking at the process itself in an innovative way. With the agreement, Tech4Humans will be able to bring innovative technological solutions to market with use cases and successes that the market has never had access to”, believes Fernando Wolff, CEO of Tech4humans.
FIP Porto Ventures was created by Porto to create value for the company through strategic investments that place it at the forefront, focusing on sectors in which Porto already operates or intends to operate, acquiring participation in synergistic companies that have solutions, products or innovative technologies with the potential to transform and contribute to leverage your business and market development.
Source: TI Inside